Shipping Policy
All goods are shipped ex works from DesignMod’s distribution center. Shipping methods and costs will be as specified in the order. Once the merchandise is released to and accepted by the carrier, DesignMod’s responsibility ends.
DesignMod is not responsible for damages occurring in transit. Therefore, we recommend that the purchaser inspect all packages in the carrier’s presence upon delivery. Always document any damage or apparent tampering with the packaging, preferably in the presence of the shipping agent. DesignMod will attempt to assist where possible in confirming the original packing methods.
In case of missing items, you must inform DesignMod within twenty-four (24) hours from the date of receipt. We will investigate the matter internally, including checking the inventory count to determine whether it was our error. If we verify it was our mistake, we will promptly ship the missing item(s) to the purchaser by standard ground at our cost.
DesignMod is not responsible for damages occurring in transit. Therefore, we recommend that the purchaser inspect all packages in the carrier’s presence upon delivery. Always document any damage or apparent tampering with the packaging, preferably in the presence of the shipping agent. DesignMod will attempt to assist where possible in confirming the original packing methods.
In case of missing items, you must inform DesignMod within twenty-four (24) hours from the date of receipt. We will investigate the matter internally, including checking the inventory count to determine whether it was our error. If we verify it was our mistake, we will promptly ship the missing item(s) to the purchaser by standard ground at our cost.